Our Hassle-Free Return Policy

At Vorgan Home, we've designed our return policy with your peace of mind in mind. Your satisfaction and safety are our top priorities. That's why we offer you a generous 30-day window, starting from the moment you receive your item, to request a return.

Eligibility for Returns

To ensure a smooth return experience, please keep these criteria in mind:

• Your item should remain in the exact condition as when it arrived, unworn or unused, complete with tags, and neatly packed in its original packaging.
• Don't forget to hold on to your receipt or proof of purchase. They're your assurance of a hassle-free process.

Initiating a Return

For your convenience, initiating a return is a breeze. Just reach out to us at vorganhome@gmail.com. Our dedicated support team is ready to guide you through the process.

Safety and Transparency

Once your return is accepted, we'll provide you with a return shipping label for your added convenience. We'll also furnish you with comprehensive instructions on where and how to send your package. This way, you can feel secure and in control of the entire process.

Your Peace of Mind Matters

We value your confidence in us. That's why items sent back without prior return requests will not be left unattended.

Have Questions? We're Here to Help

Feel free to contact us at vorganhome@gmail.com at any point during your return journey. Your concerns and queries matter to us.

Damages and Issues

Your satisfaction is our utmost priority. When you receive your order, please take a moment to inspect it. If you notice any defects, damage, or an incorrect item, don't hesitate to reach out to us immediately. We're here to assess the situation and make it right.

Special Considerations

While we strive to accommodate all your needs, there are certain items that cannot be returned for safety reasons. These include perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don't hesitate to get in touch with us.

Please note that sale items and gift cards are non-returnable.

Effortless Exchanges

We understand your desire to get the product that's just right for you. The quickest way to achieve this is by returning the item you have and making a separate purchase for the new one once your return is accepted.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you're entitled to a 14-day cooling off period. This means you can cancel or return your order within 14 days, for any reason, without needing to provide a justification. The same criteria apply: the item must remain in its original condition, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Seamless Refunds

We appreciate your trust in us. Once we've received and carefully inspected your return, we'll promptly inform you about the status of your refund. If your return is approved, you can expect an automatic refund to your original payment method within 10 business days. Please keep in mind that it might take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please reach out to us at vorganhome@gmail.com.

At Vorgan Home, we're committed to providing you with not only exceptional products but also a seamless and secure shopping experience. Your satisfaction is our ultimate goal, and your peace of mind is our priority. Welcome to a worry-free shopping journey with us!